Shipping & Returns

At PureShrooms Inc. (PureShrooms), we are dedicated to providing our customers with fast, efficient, and reliable shipping.

Processing & Delivery Times

  • Order Processing: All shipments are processed and shipped within 1 to 3 business days.

  • Standard Delivery: Once shipped, you should typically receive your order within 1 to 5 business days.

  • Free Shipping: We offer free standard shipping on all orders over $49.99 (after discounts and before taxes).

Shipping Methods & Facilities

  • Carriers: We ship via Canada Post, Purolator, USPS, and Amazon Logistics across Canada and the USA.

  • Fulfillment Centers: We utilize over 50 warehouses across Canada and the United States to get your order to you as quickly as possible.

  • Large Orders: If your order is larger (greater than 3 units), it will be shipped directly from our main manufacturing and warehouse facilities located in Mississauga, Ontario, Canada or Fort Lauderdale, Florida, USA.

Order Tracking

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number so you can monitor your package's journey.

Lost, Stolen, or Damaged Packages

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately at hello@pureshrooms.ca with photos of the damage so we can evaluate the issue and make it right. PureShrooms is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

International Shipping & Customs

For orders outside of Canada and the USA, additional shipping and customs fees may apply regardless of any on-site promotions.

  • Duties & Taxes: It is the customer's sole responsibility to pay any applicable customs fees, duties, and taxes.

  • Package Refusals: If you refuse to accept your package at customs due to high fees, the package may be abandoned. PureShrooms Inc. is not responsible for refunding or reshipping orders refused at customs.

  • Customs Returns: If customs returns a refused package to us, we will issue a refund only if the package is successfully returned to our warehouse and the contents are in sellable condition. The cost of the original shipping and any return customs charges will be deducted from your refund. If the package is lost in transit back to us, no refund will be issued.

  • Inspection of Goods: International shipments may be subject to opening and inspection by customs officials in the destination country.


Return & Refund Policy

We want you to be completely satisfied with your PureShrooms purchase. If for any reason you are not, we are here to help.

Eligibility & Conditions

  • 30-Day Window: You may return or exchange items within 30 days of the delivery date.

  • Condition of Items: [Note: Since you sell consumables, you should clarify this. e.g., "To be eligible for a return, items must be unopened, unused, and in the same condition that you received them, with all original seals intact."]

  • Exclusions: We do not offer price adjustments on previous purchases for Flash Sales or Special Promotions.

How to Initiate a Return or Exchange

  1. Contact Us: Email us at hello@pureshrooms.ca with your order number and the reason for your return or exchange.

  2. Shipping Label: We will provide you with a return shipping label. Please note: The cost of return shipping will be deducted from your final refund.

  3. Exchanges: If requesting an exchange, please specify the desired item in your email. We will do our best to accommodate and ship the new product as soon as possible.

Refund Processing

Once we receive and inspect your returned item to ensure it meets our policy requirements, we will process your refund. A credit will automatically be applied to your original method of payment within 1 business day of approval. (Please note that it may take additional time for your bank or credit card company to post the refund).

Order Cancellations

If you need to cancel your order, please contact us immediately. If the order has not yet been processed or shipped by our warehouse team, we can cancel it for a full refund. Once an order has shipped, it must be processed as a standard return.


Payment Information

We strive to make purchasing our products as seamless and secure as possible.

  • Accepted Methods: We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as Shop Pay, PayPal, and Apple Pay.

  • Payment Authorization: By placing an order on our website, you authorize PureShrooms Inc. to charge your payment method for the total amount of the order, including applicable taxes and shipping fees.

  • Security: We take your privacy seriously. We use industry-standard encryption to protect your data. We do not store your credit card information on our servers; all transactions are securely processed through an encrypted payment gateway.

  • Payment Issues & Disputes: If a payment is declined, we may reach out to you for updated information. If we cannot process the payment, we reserve the right to cancel the order. If you have a dispute regarding a charge, please contact us directly at hello@pureshrooms.ca so we can resolve the issue swiftly.


Wholesale Inquiries

Thank you for your interest in PureShrooms! We offer a wide range of functional mushroom products crafted with thoughtfully sourced, high-quality ingredients, designed to seamlessly integrate into your customers' wellness routines.

We welcome partnerships with health and wellness retailers, gyms, cafes, and other businesses committed to providing premium products.

How to Apply: Please email our wholesale team at sales@pureshrooms.ca with the following information:

  • Your business name and location

  • The products you are interested in carrying

  • Your estimated order volume

  • Any questions you may have about our products or programs

Our team will review your inquiry and respond within 2 to 3 business days to discuss pricing, availability, and next steps. We look forward to growing together!